Carpet House in Fredericksburg, VA Open now

Reviews about Carpet House

• ★ ★ ☆ ☆ ☆

  November 06, 2019, by Rick McQuiston
  First off, Sylvia and Amanda were fantastic on getting me set up for what I desired for hardwood installation. Melinda in scheduling was great in being proactive to get me on the schedule. The end result was very good but pretty sure I won't be back. Why? The installers were fantastic, the follow on crew, the staining crew, not reliable at all. I couldn't ever get them to nail down a time when they would show. Each day they got later and later. Of course, I had to be there at 8 a.m. waiting. Finally, while the stain looks good, because of his tardiness with getting here to apply the polyurethane coats, I didn't get the 3rd application because that was the same day Carpet House had allotted to bring folks in to move my furniture back. I ended up kicking out the contractor as I was tired of his not staying to the schedule and making excuses for not telling me times he would show. The real FRUSTRATION, I let Carpet House know of the issue and they STILL BILLED ME FOR THE ENTIRE 2ND PAYMENT! Didn't even take the time to send me a detail final invoice or even deduct the fact I didn't get 3rd polyurethane application. Pretty sure I won't be back for next phase of project or even do business with their parent company, Sims Furniture as there seems to be an inability to communicate internally.