Fashion Time in Fredericksburg, VA Open now

Reviews about Fashion Time

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  February 20, 2020, by Dana LeCroy Barry
  I stopped in for a battery replacement and the attendant cracked the face of my watch. I was told that it would be sent to their repair center and the approx. time to complete would be 3-4 weeks. After 2 weeks i called for an update. The watch could not be repaired and was sent to the manufacturer. I was told it would take 3-4 weeks. After 6 weeks of waiting I called again for another update. The attendant gave me a number to what I was told to be a repair shop but turned out to be another store. I left a msg for the manager. Gina the manager returned my call the next day with an attitude and derogatory tone. She talked over me, she raised her voice and she hung up on me. I had spoken with Gina a few weeks prior and she was the one who had told me the watch would be sent to the manufacturer. All I was asking for was an update on my $200 watch that her attendant broke. Their handling of this situation is completely unacceptable and the customer service is horrible. I asked her for her managers number and she refused to give it to me. She said she would leave a msg and she offered me $60 for my watch. UNBELIEVABLE!!