O'Reilly Auto Parts in Fredericksburg, VA Open now

Reviews about O'Reilly Auto Parts

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  July 15, 2019, by Philip Krein
  This store is absolute GARBAGE. The customer service is among the worst I have experienced at any establishment. The staff is not knowledgable, but may attempt to feed you false information about auto parts. The interaction with the staff was awful and made it seem as if it was a chore to attend to the customer. Not only will I never return to this store, I may never return to any O'Rielly's in the future. That's how bad the experience was. I ordered a bed cover for my truck through them from the male attendant. They never called me to let me know it was in, so I called them 2 weeks after the original order. During that call I spoke with Bobbi and she told me that the order was still in transit and it would be there soon. After another week I called again and she assured me that it was on it's way and would be there no later than Friday. I came into the store on Friday and when they checked it the part had never even been ordered. This was the rudest, most incompetent group of employees that I have ever dealt with. With so many auto parts stores in the area, there is no reason anybody should spend their money at this establishment.